This Refund & Billing Policy ("Policy") explains postlii.ca's practices and rules relating to payments, billing, refunds, chargebacks, cancellations, and related account operations. This Policy supplements the Terms of Service and applies to all purchases, subscriptions, and transactions made on postlii.ca.
By purchasing or subscribing to any product or service on postlii.ca, you acknowledge and agree to the terms set out in this Policy.
1. Key Principles — Summary
- All sales are final by default, except where a limited refund is granted under the strict conditions described below.
- A 7-day refund window is available from the date of purchase only when the strict eligibility criteria are satisfied.
- Refunds are not available if you have downloaded, exported, used, published, shared, screenshot, connected external accounts, or otherwise materially used any digital product or feature.
- postlii.ca reserves the sole right to approve or deny any refund request.
2. Billing Terms
2.1 Currency, Taxes and Fees
All prices are billed in Canadian Dollars (CAD) unless otherwise stated. Applicable taxes (e.g., HST, GST) are calculated at checkout and added to the purchase price as required by law. You are responsible for any taxes, duties, or other government assessments that may apply to your purchase.
2.2 Payment Methods
We accept payment via third-party payment processors (e.g., Stripe, PayPal, or other processors we integrate). By providing a payment method, you authorize postlii.ca and our payment processors to charge your selected payment method for fees described in your plan and any applicable taxes.
2.3 Billing Cycle and Auto-Renewal
Subscriptions renew automatically at the end of each billing period (monthly, annually, or other term) unless canceled prior to the renewal date. You are responsible for cancelling prior to renewal if you do not wish to continue service.
2.4 Failed Payments and Collections
If a payment fails or a charge is reversed, postlii.ca may suspend or restrict access to your account until payment is collected. You remain liable for amounts due. We may attempt to retry failed charges and may charge late or collection fees where permitted by law.
3. Refund Eligibility — 7-Day Limited Refund
3.1 Overview
postlii.ca provides a limited, discretionary refund for eligible purchases only if a valid refund request is submitted within seven (7) calendar days from the date of purchase ("Refund Window") and none of the disqualifying actions in Section 3.3 have occurred.
3.2 How to Request a Refund
To request a refund within the Refund Window, you must email info@postlii.ca with the subject line: "Refund Request — [Order # or Email used for purchase]" and provide the following:
- Full name and account email
- Order number or transaction ID
- Date of purchase
- Reason for the refund request and any supporting evidence
3.3 Actions That Automatically Disqualify You from Receiving a Refund
To preserve our digital IP and prevent abuse, the following actions (if performed at any time before the refund is approved) will render an order ineligible for refund under this Policy:
If any of the above actions are detected, your refund request will be denied.
- Downloaded Content: You have downloaded, exported, or saved any template, design file, image, document, or other digital asset provided by postlii.ca.
- Material Use: You have used any template or material in a live or staged marketing campaign, including but not limited to publishing to social media, sending email campaigns, or using in paid advertising.
- Sharing or Distribution: You have shared or distributed any postlii.ca materials to parties outside your organization or on public platforms.
- Screenshots / Copies: You have created, copied, stored, or posted screenshots, screen recordings, or reproductions of any material derived from the platform.
- Connected Integrations: You have connected any third-party account (e.g., Facebook, Instagram, Twitter, YouTube, Google Business) and used postlii.ca's scheduling or publishing features.
- Data Access: You have accessed or exported lead/contact data, analytics, or any account reports provided through the platform.
- Third-Party Ad Spend: You have ordered or authorized spend for advertising through our interface and any portion of that budget has been spent.
- Custom Work Performed: postlii.ca or its representatives have performed any custom work, design modification, or manual services for your account.
- Account Transfer or Sale: You have transferred, resold, or granted access to your account to third parties.
4. Refund Exceptions (When a Refund May Be Considered)
Refunds are generally denied when the disqualifying actions above occur. However, we acknowledge limited exceptions where a refund may be appropriate:
- Platform Failure: A full refund may be issued if postlii.ca is unable to provide the purchased service due to prolonged system failure or an unresolved technical defect that prevents the use of the purchased features.
- Duplicate Charge: If you were erroneously charged multiple times for the same purchase, we will refund the duplicate charge once verified.
- Payment Processing Error: If a payment processor error is confirmed (not caused by you) we will refund the erroneous charge.
Case-by-case evaluation
All exceptions are evaluated case-by-case and at postlii.ca's sole discretion. Documentation may be required.
5. Refund Processing and Timing
If a refund is approved, postlii.ca will process the refund to the original payment method when feasible. Refund processing time depends on the payment processor and issuing bank and may take between 5–30 business days to appear on your account statement. postlii.ca is not responsible for bank or processor delays.
We will notify you by email about the refund decision and the expected timeframe for completion.
6. Chargebacks & Dispute Resolution
6.1 Chargebacks
If you initiate a chargeback or dispute with your card issuer instead of following the refund request process, postlii.ca reserves the right to contest the chargeback and provide evidence of compliance with these Policies; suspend or terminate your account if we reasonably suspect misuse or fraud; and recover administrative costs, chargeback fees, and any losses incurred (to the extent permitted by law).
6.2 Dispute Resolution
If you have a billing dispute, please contact info@postlii.ca first so we can attempt to resolve the issue directly. We strive to resolve billing disputes in good faith and may require documentation to investigate.
7. Cancellations, Downgrades, and Upgrades
7.1 Cancellation by You
You may cancel your subscription at any time through your account settings or by contacting support. Cancellation prevents future renewals but does not entitle you to a refund for the current billing period unless approved under Section 3.
7.2 Downgrades
If you downgrade your plan, changes typically take effect at the next billing cycle. Any difference in pricing is not automatically refunded or credited for the remainder of the current billing cycle unless postlii.ca agrees in writing.
7.3 Upgrades
Upgrades during a billing cycle may result in prorated charges for the remainder of the term. Proration rules may vary by promotion and will be displayed at checkout.
8. Tax Treatment of Refunds
Refunds will exclude any taxes that were legally remitted to tax authorities where applicable. If taxes were already remitted and cannot be reversed, postlii.ca may issue a refund net of such tax amounts, unless otherwise required by law.
9. Data Access, Retention & Termination Related to Refunds
If a refund is issued, postlii.ca may remove or restrict access to the refunded content and associated account data. We reserve the right to immediately suspend access to paid features upon refund approval; delete or archive user-generated content after a defined retention period; and retain limited transaction records for tax and audit purposes as required by law.
10. Fraud, Abuse & Policy Enforcement
We maintain systems to detect and prevent fraudulent or abusive refund requests. Attempting to circumvent this Policy — including by creating multiple accounts, sharing content before requesting refunds, or using stolen payment methods — may result in account suspension, legal action, and reporting to relevant authorities.
postlii.ca expressly reserves the right to deny refund requests where we reasonably suspect fraud or abuse.
11. Contacting Support
To request refunds, dispute charges, or for billing questions, contact our billing support team at info@postlii.ca.
Please include your order number, account email, and a detailed explanation of the issue to help us process your request quickly.
12. Changes to This Policy
postlii.ca may update this Policy from time to time. Material changes will be posted on our website with an updated Effective Date. Your continued use of postlii.ca constitutes acceptance of the updated Policy.